My dog is new to the practice. I was in awe over how well everything was handled. From the initial phone call to being able to get checked out in the room at the end of the appointment…….all staff were knowledgeable, professional, and caring. Dr. Rivas spent a good 20 minutes just talking with me and getting to know my dog and making sure he was comfortable. He was shaking and whimpering when we arrived and was wagging his tail and all perky when we left! I was informed of various vaccinations that could be given and options for purchasing maintenance meds like flea and heart worm. It was presented to me verbally and in written form. I made my decision and there was no push or “sale” after my decision. The office and entire staff is Fear Free Certified and has regular training to keep the certification. There is info on the website blog what the certification is. For me that really seemed to make a difference with my dog being comfortable and well cared for. -Kay H.