FAQs

Where is your clinic located?

We are conveniently located on West 14 mile between Main St. and Crooks in Clawson, MI. Our address is: 421 W. 14 Mile Rd. Parking is available in front of our building.

What are your hours of operation?

Our regular business hours are as follows:
Monday thru Friday 8 am – 6 pm
Saturday 8 am – 3 pm

Please call 248-288-1100 to book a convenient appointment time or you may use our on-line appointment scheduler to request a date and time.

What do I do in the case of an emergency and your clinic isn’t open?

After Hours Emergency?

If you have an emergency with your pet while the Kimball Animal Hospital is closed, please contact one of the following 24 hour emergency veterinary clinics. Please call them before visiting, so they can provide you with the quickest service.

Animal Emergency Center

265 E 2nd St,
Rochester, MI
48307

248-651-1788

Advanced Animal Emergency

43731 N Gratiot Ave
Clinton Township, MI
48036

586-466-6133

Oakland Veterinary Referral Service

1400 S Telegraph Rd
Bloomfield Twp, MI
48302

248-334-6877

What forms of payment do you accept?

We can accept any of the following payment methods:

  • Cash
  • Personal checks
  • Visa
  • MasterCard
  • American Express
  • Discover
  • CareCredit

We also accept most pet insurance plans.

What’s the best way to schedule an appointment?

Please call (248) 288-1100 to book a convenient appointment time, or use our online appointment scheduler to request a date and time.

How do I get my password?

If you are a client of our clinic, please visit the First Time Logging In page, enter your email that we would have on file and click ‘first time log-in?’

If the system does not recgonize your email address please contact us so we can add that to your client information.

Can I call and have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?

We’d be happy to send proof of vaccination to your pet’s kennel. Just let us know the fax number. Also, you can access your pet’s vaccine records through your ePet health pet portal

If my pet’s problem doesn’t get better, can I get a refund for his/her veterinary care?

Unfortunately, we can’t offer refunds for veterinary care. Our fees cover the cost of examining, testing, diagnosing, and treating your pet.

Not all health problems have a straightforward solution. Some may be chronic, requiring a long-term management plan; others may be more difficult to diagnose or may involve several causes. A cure may not always be possible, and treatment may be ongoing. Our veterinary team will do everything they can to find answers and continue to help your pet.

Why can’t my pet see the same veterinarian/veterinary technician each time we visit?

We make every effort to accommodate our clients’ requests. However, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts, emergency situations, and vacation schedules all play a role in their availability. Please feel free to ask for a specific veterinarian or veterinary technician when you schedule your appointment, and we will do what we can facilitate your request. However, please be understanding if we can’t. All of our team members are highly skilled professionals who look forward to your pet’s visit.

Why do you check my dog’s weight every time he/she comes in for a visit?

We keep track of your pet’s weight just like your doctor’s office keeps track of your height and weight each time you visit. Having an accurate and current measurement of your pet’s weight will help us ensure that we prescribe the right dose of preventives, medications, and any needed anesthetics. It can also help us notice any early clues to health concerns. In addition, a regular weigh-in can help you track and manage your pet’s weight.

My pet is really well trained. Does he/she need to be on a leash/in a carrier when we visit the hospital?

For the safety and protection of all clients, patients, and veterinary team members, we require all pets to be on a leash or in a carrier when they arrive at our hospital. They must continue to be restrained while they are in the reception area and while traveling to and from the exam rooms.

There is often a lot going on at our hospital. Combine that with the unfamiliar surroundings and new animals, and any pet —even one that is well trained— might become uneasy or overly excited. We want you and your pet to have as pleasant an experience as possible every time you visit our hospital, so we ask all our clients to respect our policy.

I brought my pet to see the veterinarian for a problem, and my pet isn’t getting any better. What can I do?

Call us. Just like doctors, veterinarians sometimes need to try more than one treatment/medication to find the correct solution to cure or manage a pet’s condition. Please let us know if something we recommended or prescribed isn’t helping. We want to work with you to find the right answers for your pet.

My pet has the same thing wrong that he/she was just treated for. Can the veterinarian just prescribe the same medication that he/she did the last time?

Even though your pet may be showing the same symptoms as he or she did the last time, the problem may be different. Many diseases have similar symptoms, and your veterinarian needs to examine your pet to ensure that he or she correctly diagnoses the cause.

My pet needs to have surgery. Should I be worried about the anesthesia?

Modern anesthesia is generally quite safe. We perform a physical examination and run blood tests before all procedures requiring general anesthesia to make sure your pet doesn’t have any hidden health issues. In addition, a licensed veterinary technician will be monitoring your pet’s vital signs during the procedure, to ensure your pet’s safety or to catch and treat any potential concerns as quickly as possible. We also provide IV fluids to patients during our surgical procedures. This helps maintain appropriate blood pressure and provides a medical port in the unlikely event of an emergency. Our surgical table is heated to maintain stable body temperature as pets under anesthesia are not able to regulate their body temperature as efficiently. We are always happy to address any concerns you may have about surgical procedures.

Why should I buy flea/tick/heartworm preventives from a veterinary hospital when there are other, cheaper places to get it?

If you purchase preventives from sources other than a veterinary hospital or a website affiliated with a veterinary hospital, you don’t have any guarantee that the product is authentic or that it has been stored and shipped properly. Preventatives purchased from a veterinarian are covered by the manufacturers guarantee. So in the unlikely event that your pet was infected with something the product was supposed to prevent, the company will cover the cost of treatment. This benefit does not apply to products purchased from a non-veterinary source. When you order from your veterinarian, you’ll have the added benefit of being able to rely on his or her expertise and knowledge of your pet’s medical history.